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MyCalStateLA ID FAQ Webpage

http://id.calstatela.edu/user/faq.jsp

 

Each student, faculty and staff is provided with a MyCalStateLA ID account upon application for University enrollment or hired for employment. This account is unique to each individual and opens the door to University services, such as email, GET, MyCalStateLA Portal, Moodle, and much more.

The following are responses to frequently asked questions about MyCalStateLA ID accounts and their specific features.

 

YOUR ACCOUNT

1. What is the MyCalStateLA ID account?

It is the account for students, faculty and staff that provides access to online self-service offerings with many features designed to improve service and accessibility to information. Some features include:

  • Access to email; GET, the University student information system; MyCalStateLA Portal; Moodle, online courses; Library resources; Open Access Labs; Lynda.com online training; MyTools, online software applications and cloud storage; and more.
  • Access to University services and some GET self-service features through the GETmobile app.
  • The ability to reset forgotten or compromised passwords online anywhere, anytime, from any device with internet access using personalized security questions.
  • Reduced sign-on to other CMS and University systems through the MyCalStateLA Portal.
  • Access to the InCommon Federation, an online community of higher education, government, non-profit laboratories, research centers, agencies and sponsored programs that share their protected online resources.
  • A self-service upgrade to CMS HCM that will allow faculty and staff the ability to change their home address and update emergency contact information online.
  • The ability for faculty and staff to update University Directory listings online as changes occur.

2. Who is eligible for an account?

All students, faculty, emeriti and staff with a valid University CIN number can have a MyCalStateLA ID account.

3. How are accounts created?

The accounts are created automatically by Information Technology Services when new student and employee information is received directly from the GET system. For students, this occurs when application information is entered into the system. For employees, this occurs when hiring information is entered.

4. How do I activate my new account?

Activating your new account is easy and convenient. Activation requires both a Campus Identification Number (CIN) and a Personal Identification Number (PIN). Once you have both numbers, activation can be done anywhere, anytime from any device with internet access.

Students will initially receive an email from the Admissions Office notifying them of their assigned CIN. A separate email will provide the PIN.

Faculty and staff will receive their CIN from Human Resources Management. Their PIN is comprised of the last two digits of their Social Security Number and last two digits of their home zip code.

You can activate your account online by clicking on http://id.calstatela.edu and following the simple step-by-step instructions.

5. I am a University employee but I'm also a student. Will one account work for both roles?

No. Users with dual University roles (i.e., concurrent staff and student or faculty and student) will retain separate accounts for each role. These individuals will have specific user ids that align with the proper online resources for each role.

When a user logs into his or her account, that user can access and view information that is specific to that user's attributes or "identity." Let's look at the concurrent staff/student. They need to use a staff identity to view University email and access GET. But they also need to use a student identity to view grades in GET, read college notices and participate in Moodle. To maintain these separate identities, these users have two accounts.

6. How does MyCalStateLA ID know what my “identity” attributes are?

The underlying system (AD domain) that houses your unique user id communicates with GET. AD receives notices for new students and employees so it can create new accounts. It also accesses data in GET that further identifies a user's attributes, such as a student's major or current class enrollment, or an employee's department or job classification.

7. Is MyCalStateLA ID available to other University-affiliated groups and organizations, such as Auxiliary Services, LACHSA faculty and Professional and Global Education?

Yes. All Auxiliary Services, Los Angeles County High School for the Arts (LACHSA), College of Professional and Global Education, Community Borrowers and other University-affiliated groups can obtain accounts. However, since these groups are not in the GET system and do not have CIN numbers, individuals in this group will need to complete the Network/Email Account Request for Affiliates form. The accounts for these groups must be created manually.

8. Can Third-party Service Providers or vendors obtain a MyCalStateLA ID or network account?

Yes. These individuals, however, will have limited access to the features and services provided by MyCalStateLA ID. They must first obtain a network account by submitting a Third-Party Network Access Request form for review and approval. The form is available at http://www.calstatela.edu/its/forms.

9. Can University guests obtain a MyCalStateLA ID or network account?

Yes. Guests, however, will have limited access to the features and services provided by MyCalStateLA ID. They must first obtain a network account by submitting a Network Guest Access Request form for review and approval. The form is available at http://www.calstatela.edu/its/forms.

10. Do I need to reapply for a new account every semester?

No. Once you activate your account, it will remain active as long as you have a valid student or employment relationship with the University.

 

PASSWORDS

11. How often do AD passwords expire?

Faculty, staff and third-party service provider's passwords expire every 180 days and a new password must be created that does not repeat the 10 previous passwords. Student passwords do not expire.

12. One feature of MyCalStateLA ID is resetting passwords online. How do I do that?

When you initially activate your account, you will go through a series of steps to answer five out of eight security questions with responses only you should know. When you log on to reset your password online, three of your security questions will randomly appear. Once you answer the security questions, you will be authenticated to change your password. It's important that you do not share your security questions and answers with anyone.

To change your password, log on to http://id.calstatela.edu.

13. What should I do if I can't remember the answers to my security questions?

You should visit the ITS Help Desk, located in the Library Palmer Wing (LIB PW) Lobby, for assistance in resetting your account. You will need picture identification, and students will also need a current class schedule.

Keep in mind that creating security questions and answers is a serious task. Creating clever or untrue responses that may be forgotten months later when you need to use them will prevent you from resetting the password online.

14. Since my student password doesn't expire every 180 days, why would I ever need to reset my password online?

The most important reason for changing your password online is because it was shared or obtained unlawfully by another individual. If you display or hide your password in your work area or stick a post-it on your laptop, chances are someone has knowledge of your password. That means they can sign onto the portal as you and access your information, including peeking at your grades. Or they can illegally download music or videos in your name and you could become criminally liable for fines or other punitive damages.

Any time you suspect someone else knows or is using your password, you should immediately reset it online. If you really wish to be proactive, you can always reset your password every 180 days just to remain secure.

15. We always hear about increased information security measures and strong passwords. Are there new standards for password creation?

No. The University issued its password standards on June 24, 2010 in ITS-2008-S Password Standards, available at http://www.calstatela.edu/its/itsecurity/guidelines/index.php. The identity system has the ability to enforce these password standards. Any password that does not meet these standards will be rejected and the user will be asked to try again.

16. What are the new password standards?

Passwords must:

  • Not contain the user's account name, first name, last name, email, CIN or dictionary words.
  • Not repeat user's last 10 passwords.
  • Be between eight and 14 characters.
  • Contain characters from all of the following four categories:
    • Upper-case letters (A-Z)
    • Lower-case letters (a-z)
    • Base 10 digits (0-9)
    • Non-alphanumeric character (Examples: ~,!,@,#,$,%,^,*)

17. Why do we need such strong, complex passwords?

There are several reasons. Strong password creation is a CSU Board of Trustees' standard for audit compliance. A poorly constructed password or one that is shared, intentionally or unintentionally, may result in the compromise of confidentiality, integrity and availability of University resources. And finally, as we move toward reduced system sign-on through the MyCalStateLA Portal, a weak password guessed or otherwise obtained by an unauthorized individual can provide access to multiple resources, not just a single system.

18. I can't remember complex passwords unless I write them down and that's not very secure. How can I remember these strong passwords?

Well, here are three tips that may help you remember your password.

  • Create a strong "core" password that doesn't change and change the perimeter every 180 days. Let's say you have two children named John and Mary, aged 4 and 7 respectively and live in Santa Monica. Your core password could read "j4~m7@SM." Then every 180 days you could add two meaningful letters, digits or characters to the front and end of the core password to create something like "APj4~m7@SM17." Now you only need to remember the four new letters, digits or characters.
  • Create a sentence that translates into something you can easily remember like a book title or passage or a meaningfully phrase. "I love Paris in the springtime" becomes "!LVprsIN3~5" or "my vacation to Austria last June was fabulous" becomes "miVac2AusL6ws!."
  • If you must write the password down, type it in a Microsoft Word document and then encrypt the document. Or use a password encryption app or device to store all your passwords. These are good methods for retaining all those user ids and passwords you routinely use for internet activities. You will need to remember the encryption password, but this can be something you can easily recall.

19. If I have any questions or problems with account, who should I contact?

The ITS Help Desk can assist you with questions and problems on this or any other services. They are located in the Library Palmer Wing (LIB PW) Lobby, or call 323-343-6170.

Faculty and staff can also contact their Information Technology Consultant (ITC) for assistance.